"I’d like to thank Neil for his professional advice and support throughout a unique and drawn-out situation I’ve had with my car. Neil responded promptly to every message, provided detailed advice and never made me feel pressured or overwhelmed. I know very little about cars/what bodywork repairs were required, but he never made me feel that this was a disadvantage—he was patient, clear and extremely helpful. I’m glad I came across a garage which is so knowledgeable, responsive, and genuinely kind in this industry. I’m very grateful for all of Neil’s help and would wholeheartedly recommend Scruffs based on the customer experience alone."